Refund policy

At Hemp Roll-Ups®, our number one customer service goal is to create and maintain positive business relationships with our clients. We value your business and will always do our best to find a resolution to concerns and ensure a great buyer's experience.

Refund Policy:

All Sales are Final. No Refunds or Cancellations. Credits may be issued to your account if you meet specific requirements. Please refer to our Exchanges and Damages Policy below for further details.

Exchanges, Returns and Damages Policy:

Before returning your packaged item, please contact Hemp Roll-Ups® at the number below or via email at info@sascoindustries.com. Following the review process, we will provide you with a Return Authorization Number (number to be placed on returning package).

If your request meets all of the conditions as outlined further below, we will be happy to provide a Credit in Full to your account with us, excluding any applicable shipping and freight charges incurred as part of the original transaction. Failure to provide the requested information within the specified time frame may be subject to a 15% restocking fee or denied altogether. 

• Exchanges and Returned Item Requests must be received within 15 days from the date of purchase.
• Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

Additionally:

• After your initial contact to us, please provide a copy of the original Invoice or Sale Receipt via email to SascoIndustries@gmail.com.
• Approved Exchange and Damage Claim must be returned with the Return Authorization Number clearly marked on the Return Shipping Box.
• Non-Damaged Items must be returned in New Condition. This includes all original items and packaging, user manuals, accessories, etc.
• Damaged Item Claims are subject for approval pending our receipt and review of returned damaged item(s). Your return must also include all original additional contents and packaging in New Condition. If, for any reason, we receive the damaged return as requested, but are unable to identify and agree with the claim's reported loss of quality and/or functionality, we reserve the right to deny the claim and move forward as any other standard exchange with the same credit in full to your account.
• Missing Item(s) claims will require an internal investigation on our end. This process can take up to 7-10 business days. In addition to receiving a credit in full for any confirmed Missing Item(s) Reports, we will issue an additional 10% credit of original purchase cost as a courtesy for our error.
• If an approved request is exchanged for an item of lesser value, any remaining credits will remain indefinitely on your account until exhausted. Conversely, if an item is exchanged for one of higher value, fulfillment of the order will be delayed until the outstanding balance is satisfied. 

Overall, we strive for ethical business conduct and hope you find these policies and conditions useful and fair. In the event that we do not meet your initial expectations, please let us know and we will continue to do our best to find an alternative resolution.